Privacy Policy

Candy-Stock takes the processing of personal data very seriously. We are committed to ensuring the highest level protection of your personal data in accordance with the law Belgian of December 8, 1992 and European regulations applicable. You will find in this section the details relating to the collection of personal data and what we do about it let's do

The personal data collected is recorded and processed by Fladis located Quai des Vicinaux 24/1 in 7500 Tournai – Belgium (hereinafter referred to as Candy-Stock).

This is the data that you share with Candy-Stock in the as part of an online purchase, when you use our after-sales service or if you submit a complaint. That also concerns personal data communicated during the creation or activation of your Candy-Stock account. he can may also be data that you transmit to us by giving your opinion about our products and services. We collect and we process data when you browse our website (see Cookie Policy or see below).

The obligatory or optional nature of the data is up to you. marked during collection with an asterisk (*). Some data is collected automatically due to your actions on the site.

Examples of the data we collect: last name, first name, address postal address, email address, telephone number, gender, date of birth, order history, history of files linked to our after-sales service, request for reimbursement of the difference, products viewed and navigation data on our site…

Candy-Stock collects and processes your data for purposes specific and legal. The processing of your data is in great part carried out within the framework of the sales contract concluded between you and Candy-Stock. Certain treatments are then carried out to respond to legitimate interests, based on your consent or for legal obligations (such as, for example, our tax or accounting obligations).

Your data is processed for the following purposes:
• Manage your orders and provide you with the services you need requested, such as delivery of your order to home, the preparation of your order and its collection in our store or at a collection point,…
• Manage your requests made to our after-sales service.
• To send you information:
  • Following an order or as part of the follow-up of a contract via information messages (confirmation order, information on delivery time, information on the expiry of your contract, etc.).
  • To collect your opinion on our services and on the products you purchased.
  • To advise you and offer you related products with your purchases.
  • To offer you products and services that may interest you.
  • To send you information following a visit to our website.
  • To keep you up to date with new developments and communicate interesting product information.

You can of course object to the sending at any time. commercial emails. By changing your preferences in your account. You can also send us your request, by e-mail to the e-mail address [email protected], or to the postal address Quai des Vicinaux 24/1 - 7500 Tournai.

• Personalize and improve our services and communication. We use your data to learn more about your expectations and target certain messages that we send to you so that they are as relevant as possible. So we can, for example, use your browsing history or purchase to offer you products likely to suit you to interest.
• Creating and managing your Candy-Stock account. These data will be used to facilitate navigation on our websites and your online orders by previously completing your personal data in the order form.
• Carrying out studies. We may use your data in making them anonymous to generate statistics and reports regarding the use of our services and the sale of our products.

We keep your data throughout our relationship commercial. The period during which your data is stored may therefore vary depending on your last contact with Candy-Stock. It is nevertheless established that we will remove the data of people inactive for more than 3 years from our database of data.

• For our marketing campaigns, we may use external service providers and then communicate your data to them personal, particularly for sending e-mails and letters addressed, for the realization of analyzes which help us to better understand our customers and their behavior (example: Google, Facebook) or to send you advertisements personalized via external platforms (example: Google, Facebook, Instagram).
• The suppliers of products that we market in the part of a product recall or important communication regarding this product.

We ensure that these third parties manage your personal data securely. Please note that if your data is transferred in outside the EU, the transfer is regulated by a contract which gives guarantees at least as strict as the regulations Europeans in this area.

As a consumer, you have the right at any time to consult the personal data concerning you. You have the right to modify or delete inaccurate data or obsolete and the right to object to the processing of your data personal. You can also exercise your right to be forgotten or the portability of your data. To do this, send us your request to the e-mail address [email protected] or to the address postal service Quai des Vicinaux 24/1 - 7500 Tournai.

You can of course object to the sending at any time. commercial emails. By changing your preferences in your account. You can also send us your request, by e-mail to the e-mail address [email protected] or to the postal address Quai des Vicinaux 24/1 - 7500 Tournai.
In In the event of a complaint concerning the exercise of your rights, you can contact the Data Protection Authority via their website www.privacycommission.be. You can also contact them by e-mail to [email protected] or by telephone number 02 274 48 78.

Candy-Stock undertakes to take technical measures and organizational measures to protect information and data personal information collected. The goal is to protect your data against destruction, loss or modification not intentional or unauthorized. These measures involve, between others, the use of a firewall.

To receive a free copy of this declaration of confidentiality or in case of questions regarding the processing of your personal data, you can contact Candy-Stock via e-mail to [email protected], or to the address below.

FLADIS srl
Quai des Vicinaux 24/1
7500 Tournai
Belgique

On the Candy-Stock website, we use cookies. Following the new European legislation, we need to let you know what what cookies are and what we use them for. You find out below.

When you browse a website, the server maintains a sort of small text file on your computer's browser or mobile device. This is what we call a “cookie”. This last contains a unique code which ensures that the server recognizes your browser when you visit a website (a “session” cookie) or on subsequent repeat visits (a "permanent" cookie). Cookies may be placed by the server of the website you are visiting or by partners with whom this website collaborates. The server of a website can only read cookies placed by them; it does not have access to other information that is on your computer or mobile device. Cookies are saved on your computer or mobile device in your browser directory. Of Generally speaking, cookies ensure that you can surf faster and also help you navigate between different sections of a website. Cookies can also make the content of a website or advertisement more relevant for the visitor and adapt it to their personal tastes and needs.

You need these cookies to visit our websites and surf certain pages. It's as simple as that. They You help, for example, to navigate between pages or to fill out forms. These cookies are also necessary for you connect to Candy-Stock websites using your account staff. They allow us to control your identity secure manner, so that we have the certainty of giving to the right person access to personal information! If you refuse these cookies, certain parts of the website will not will not work optimally.

These cookies make our websites work easier and ensure that you can surf more personalized: they memorize your preferences, remember if you have already participated in a survey or not, etc. so as not to ask yourself the same question twice. In short, these cookies make more enjoyable surfing experience.

These cookies collect general information about how use of our websites by visitors. We want thus improve the content of our websites, adapt it further to the wishes of our visitors and increase user-friendliness. Of the Examples of this are cookies that track the number of visitors unique and cookies that remember the most popular pages popular.

Candy-Stock websites sometimes link to other sites at via a clickable link to support our activities. Of the cookies may also be created when you visit these sites (external). For more information on this subject, it is best to consult the privacy policy of the websites in question. Buttons also allow you to share the content of our site on social networks. These can then in turn place cookies on the Candy-Stock site and collect data in this way. For further information on this subject, we refer to the declarations of these parties on this subject on their own websites: Facebook, Google+/Youtube, LinkedIn, Twitter. Please note: these statements may change regularly.

These are cookies that do not fall into any of the categories above. For example, the cookies we use to to optimize our site and to carry out our own web analyses. These are “web analysis cookies”. You can perform statistics with the information they collect. These give an idea of how often web pages are visited, locations where visitors spend the most time time, etc. These cookies help us to make the structure, navigation and content of our site as user-friendly as possible.

• Accept cookies: If you want to use all functionality of our site, you must accept all of our Cookies. Fortunately, it's very simple: either you close the notification about cookies or you accept via the button provided for this purpose and simply continue surfing on My candy.
• Delete or disable cookies: You can refuse the installation of cookies using the settings of your Navigator. The following website explains how to refuse cookies in most browsers: http://www.aboutcookies.org/.

For more information by browser type, see also the following links: Internet Explorer, Mozilla Firefox, Chrome, Safari.

You can remove from your PC or mobile device at any time cookies installed.

This Privacy Statement was written on 10/05/2024 and may be modified at any time. You will not be notified of changes in advance, but you will always find the latest publication date on this page.