Terms of use

The purpose of these general conditions is to define the rights and obligations of candy-stock.com and customers who have purchased online on Facebook or on www.candy-stock.com.


candy-stock.com is an e-commerce branch of Fladis sprl, confectionery, established at:

Quai des Vicinaux 24/1 - 7500 Tournai - Belgique.

TVA : BE 0597.600.667

[email protected]


candy-stock.com is an online store selling confectionery and chocolates.


These general conditions aim to define the terms and conditions sales between candy-stock.com and the customer, in particular the delivery payment terms.

All prices are in Euro (€), VAT included. VAT on food products amounts to 6%. Some products have VAT at 21% when the sale of confectionery is joint with a toy and that it is more important than the candy.

candy-stock.com delivers everywhere in Belgium, Luxembourg and France metropolitan, through the carrier BPOST.


All orders for candy-stock.com products are made via the basket on its website candy-stock.com. Minimum order is set at €19 excluding delivery costs.

    The order can only be validated if the customer has clearly identified, namely:
  • first and last name, address, date, as well as the order number which is indicated at the last step of the ordering process.
  • Any order constitutes acceptance of the prices and description of the products available for sale.
  • All products on the site are available and our offers are offered while stocks last.

We apply the legal principle of double clicking when passing of your order.

We acknowledge receipt of your order via the basket, presenting the total amount to be paid. Based on this count, the customer must confirm their agreement a second time.

In the event of unavailability of products after your order, we will inform you by email or telephone within a deadline of 48 hours (working days). You can then ask cancellation of your order, exchange or refund of the or missing products.

Period of validity: the offers on the site are valid for their online presence.


A detailed invoice will be sent to the customer in his package as well only by email.


We use the company Stripe to offer you numerous 100% secure payment methods



Delivery can only take place once the order has been validated. by the customer and payment made in full. From the receipt of payment, candy-stock.com undertakes to carry out the delivery of ordered items as quickly as possible.

Furthermore, candy-stock.com reserves the right to refuse any order from a customer with whom an ongoing dispute exists.

Delivery costs are indicated during the delivery process. order.

Orders are processed as quickly as possible from Monday to Friday included.

Delivery will be made by the carrier BPOST to the address specified by the customer when placing the order.

Delivery will be made by the carrier BPOST to the address specified by the customer when placing the order.

He is informed in the event of absence by a notice indicating the possibility of making an appointment with the carrier or good provision of your order at the post office or at a relay point. In this case, the withdrawal of the goods is the responsibility of the customer.

In the event of a customer request for a new delivery, this will be the subject of a new order.

Any complaint that is not justified or not made to the carrier or other delivery person will not be taken into account.

Damaged merchandise will be reshipped depending on the damage. incurred after expertise.


Internet sales are a form of distance selling. regulated by articles 45 et seq. of the law of April 6 2010 relating to market practices and the protection of consumer.

    When offering a distance contract, the consumer must be informed unequivocally, in a clear and understandable manner, by any means adapted to the remote communication technique used, in particular on the following elements:
  1. the identity of the company and its geographic address;
  2. the essential characteristics of the good or service;
  3. the price of the good or service;
  4. where applicable, delivery costs;
  5. the terms of payment, delivery or execution of the contract;
  6. the existence or absence of a right of withdrawal: the consumer has the right to notify candy-stock.com that they are renouncing the purchase, without penalty and without giving any reason, within 14 calendar days from the day after the delivery of the goods. This clause is not valid for consumable products and only if the package has not been opened.
  7. the terms of either recovery or restitution of the property, including including any related costs;
  8. the cost of using the communication technique to distance, when calculated on a basis other than the fare basic;
  9. the period of validity of the offer or price;
  10. where applicable, the minimum duration of the contract in the case of contracts relating to the lasting or periodic supply of a service or delivery of goods.

Furthermore, in the event of telephone communications, the company is required to explicitly state at the start of any conversation with the consumer their identity and the commercial purpose of their call.


By signing the delivery note, the customer accepts the products delivered as is and therefore no complaints relating to to damage suffered during transport will not be accepted. He is of the customer's responsibility to carry out all checks and to make all detailed reservations upon arrival of the material and to exercise, where applicable, any recourse against the carrier.

Upon receipt of the goods, the customer must immediately check their condition and compliance with the contract. All claims relating to a defect in the goods delivered, to an inaccuracy in the quantities or to a reference incorrect in relation to the order confirmed by candy-stock.com, must be made in writing within 3 days of receipt of the goods failing which the right to claim will cease to be acquired.

Given the nature of the products, the return of goods will be managed case by case. You have a right of withdrawal of 14 calendar days from receipt of the package to us on return it, in its original packaging, and obtain the refund or exchange. The cost of returning the product remains on client fee. (For Belgium €7.50 + price of delivery depending on weight / For France, Luxembourg and Netherlands €18.12 + delivery price depending on weight).


If not otherwise stipulated in these conditions or in mandatory legal provisions, the responsibility of candy-stock.com will be limited to the value of the order amount.

candy-stock.com cannot be held responsible for losses and damage which could result from a delay in delivery or non-performance of these obligations as mentioned in the conditions, in the event of force majeure such as strike, war, accidents, theft, fire or failures due to suppliers of candy-stock.com.

In this case, candy-stock.com will make every effort to inform the customer and rectify the situation in order to satisfy him As fast as possible.


The courts of Tournai have sole jurisdiction to hear all difference that could arise between the client and candy-stock.com.